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Animation HelpDesk

Management of users and incidents

  • Monitoring and assistance to users (subscriptions, access, tickets, etc.) and customer services (resource center, product information, promotions, etc.)
  • Monitoring of guaranties, contracts and commitments
  • Portal services for users
  • Automatically redirecting requests to the right interlocutors
  • Monitoring notifications in behalf of users
  • Preventive, corrective and regulatory maintenance management
  • Knowledge base which enables pro-active responses to recurring problems


Animation of interactive services
To interact 24/7 with several individuals at a time and offer users an interactive, reassuring and information rich framework.
DGCNET Offshore has the technical infrastructure and the operational know-how for the animation and management of your websites, profiles, chat rooms, blogs and forums…
  • Audit / Consultancy
  • Website Creation
  • Redesign / Website makeover
  • Web Development: Portal, Applications
  • Référencement / positionnement web
  • SEO / Web Marketing
  • Interactive CD-Roms
  • BPO, online managed services
  • BackOffice Management / Helpdesk
  • Animation of interactive web services
  • Moderation / Monitoring of contents
  • PAO, Database treatment
  • Netmarketing, netlinking, mailing...
  • Third-Party Application Maintenance(TMA).
  • Public Relations/ Média Relation
  • Event planning
  • Corporate Communication
  • Image Brand Management
  • Action Direct Marketing
  • Retention Marketing / Targetted Marketing
  • E-Marketing
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    Dakar, Sénégal
    Tel: (221) 33 824 3334

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